jtwin Terms & Conditions — Please Read Before You Play

KEY TERMS AT A GLANCE

The following summary highlights the most important rules on this platform. This summary does not replace the full terms below — please read all sections carefully.

1. ACCEPTANCE OF TERMS

By accessing or using the jtwin website and its associated services (collectively, "the Platform"), you confirm that you have read, understood, and agree to be bound by these Terms & Conditions ("T&C"), as well as our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference. If you do not agree with any part of these terms, you must not use the Platform.

jtwin reserves the right to update or modify these T&C at any time. Continued use of the Platform following the publication of updated terms constitutes your acceptance of those changes. We recommend that you review this page periodically to remain informed of the current terms.

2. ELIGIBILITY

To register and use the jtwin Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. jtwin does not permit persons under 21 to register, deposit, or place bets on the Platform under any circumstances.
• You must be located in Bangladesh and must not be accessing the Platform from any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, or agent of jtwin, nor a close family member of any such person.
• You must register using accurate, complete, and current personal information. Providing false details constitutes a material breach of these T&C.
• You must not currently be subject to a self-exclusion order or voluntary self-exclusion arrangement on any gambling platform.

3. ACCOUNT REGISTRATION & SECURITY

Each individual may hold only one registered account on the jtwin Platform. Multiple accounts per person are strictly prohibited. Accounts found to be duplicates will be permanently closed and any balances or bonus funds may be forfeited. When registering, you agree to:

• Provide truthful, accurate, and complete information in all registration fields, including your full legal name, date of birth, and residential address in Bangladesh.
• Maintain the confidentiality of your login credentials. You are solely responsible for all activity conducted through your account, whether or not you authorised such activity.
• Notify jtwin customer support immediately if you suspect unauthorised access to your account or if your login credentials have been compromised.
• Update your registered information promptly whenever it changes, particularly your mobile number and payment method details.
• Complete any KYC verification request within the timeframe specified by jtwin. Failure to do so may result in the suspension of deposit, withdrawal, or betting functionality.

jtwin employs SSL encryption on all account and transaction data. However, you remain responsible for maintaining the security of your own device and internet connection. jtwin will never ask for your password by email, telephone, or chat message.

4. DEPOSITS & WITHDRAWALS

jtwin supports the following deposit and withdrawal methods for players in Bangladesh. All financial transactions are processed in Bangladeshi Taka (BDT). The following conditions apply:

• Minimum Deposit: ৳500 per transaction via bKash, Nagad, or Rocket. Bank transfer minimums may differ.
• Deposit Fees: jtwin charges no fees on deposits made via bKash, Nagad, Rocket, or Upay. Third-party provider fees may apply.
• Withdrawal Processing: Withdrawals are returned to the same payment method used for the original deposit. Processing times vary by method — mobile wallet withdrawals are typically completed within one hour during business hours.
• KYC Requirement: Withdrawals exceeding ৳25,000 in a single transaction or ৳100,000 cumulative within 30 days may require completion of enhanced KYC verification before processing.
• Currency: All transactions are denominated in BDT. jtwin does not support cryptocurrency deposits or withdrawals at this time.

jtwin reserves the right to delay or refuse a withdrawal if there is a reasonable suspicion of fraudulent activity, money laundering, or a breach of these T&C. In such cases, jtwin may request additional supporting documentation before releasing funds.

5. BONUSES & PROMOTIONAL OFFERS

jtwin offers bonuses, free spins, cashback rewards, and other promotional incentives to eligible players. All bonuses are subject to the following general conditions, in addition to any specific conditions attached to individual promotions:

• All bonuses carry wagering requirements unless explicitly stated otherwise in the individual offer terms. Standard wagering requirements are stated as a multiplier of the bonus amount (e.g., 30x).
• Bonus funds are credited to your bonus wallet and must be fully wagered before any associated winnings can be transferred to your main balance or withdrawn.
• Welcome bonuses may only be claimed once per player, per household, and per device. Any attempt to claim a welcome bonus more than once using multiple accounts or identities will result in forfeiture and account closure.
• jtwin reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Any bonus claimed prior to modification will be honoured under the terms in place at the time of the claim.
• Bonuses are non-transferable, have no cash value unless wagering requirements are met, and cannot be exchanged for cash, credit, or any other form of consideration.

6. RESPONSIBLE GAMING

jtwin is committed to promoting responsible gaming and protecting vulnerable players. The following tools and policies are available to all registered players:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits within their account settings. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Time-out: Players may request a temporary break from all Platform activity for a period of 24 hours, 7 days, or 30 days. During a time-out, login access is suspended and no marketing communications will be sent.
• Self-exclusion: Players may request self-exclusion for a period of 6 months, 1 year, 3 years, or permanently. Self-exclusion requests cannot be reversed until the exclusion period expires (or, in the case of permanent exclusion, not at all).
• Reality checks: Players may configure session duration alerts to receive on-screen notifications after a specified period of play, helping them stay aware of time spent on the Platform.

7. PROHIBITED CONDUCT

The following actions are expressly prohibited on the jtwin Platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of balances, and where applicable, referral to appropriate authorities:

• Using automated bots, scripts, or software to access or interact with the Platform in any non-human manner.
• Registering multiple accounts for the purpose of claiming bonuses more than once or circumventing account restrictions.
• Engaging in any form of money laundering, financial fraud, or use of stolen, fraudulently obtained, or otherwise illegitimate payment methods.
• Colluding with other players or third parties to manipulate game outcomes, odds, or any other aspect of the Platform.
• Accessing the Platform using a VPN or proxy service for the purpose of circumventing geographic or account restrictions.
• Any conduct that constitutes harassment, abuse, threats, or discriminatory behaviour directed at jtwin staff or other players via any communication channel on the Platform.

jtwin's determination of whether prohibited conduct has occurred is final. Players found to have engaged in prohibited conduct will be notified by email to their registered address, and any appeal must be submitted in writing within 14 days of that notification.

8. INTELLECTUAL PROPERTY

All content on the jtwin Platform — including but not limited to software, text, graphics, logos, game assets, audio, video, and user interface elements — is the exclusive property of jtwin or its licensed content providers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes.

You may not copy, reproduce, distribute, modify, adapt, translate, create derivative works from, or otherwise exploit any part of the Platform's content without the prior written consent of jtwin. Unauthorised use of Platform content may give rise to a claim for damages and could constitute a criminal offence.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, jtwin shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the Platform. This includes, without limitation, loss of winnings, loss of data, loss of goodwill, service interruption, computer damage, or any other losses arising from your use of the Platform, even if jtwin has been advised of the possibility of such damages.

jtwin's total aggregate liability to you for any claim arising out of or related to these T&C or your use of the Platform shall not exceed the total amount of deposits made by you to your account in the 30-day period immediately preceding the event giving rise to the claim.

10. SUSPENSION & TERMINATION

jtwin reserves the right to suspend or permanently close any account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these T&C, the Privacy Policy, or the Responsible Gaming Policy.
• Failure to complete KYC verification within the required timeframe or provision of fraudulent identity documentation.
• Reasonable suspicion of money laundering, fraudulent activity, or use of stolen payment instruments, pending investigation.
• At the player's own request, including requests submitted in connection with a self-exclusion or responsible gaming concern.

11. AMENDMENTS TO THESE TERMS

jtwin may amend these T&C at any time by publishing an updated version on this page. Where changes are material, jtwin will endeavour to provide reasonable advance notice by displaying a notice on the Platform or by sending an email to your registered address. It is your responsibility to check this page regularly and to remain informed of the current T&C.

Your continued use of the Platform after the effective date of any amendments constitutes your acceptance of the revised T&C. If you do not agree to the revised terms, you must cease using the Platform and may request account closure by contacting customer support.

12. GOVERNING LAW & DISPUTE RESOLUTION

These T&C and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. jtwin operates as a safe and reliable platform committed to fair play and transparent operations. All disputes between jtwin and a registered player should, in the first instance, be submitted to jtwin's customer support team for resolution.

If a dispute cannot be resolved through customer support within 30 days of submission, the player may escalate the matter in writing to jtwin's compliance team via the email address listed in the footer of this page. jtwin will respond to all written escalations within 14 business days.

13. CONTACT INFORMATION

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please contact the jtwin support team using the email address displayed in the footer of this page. All formal legal notices must be submitted in writing to that address. jtwin does not accept service of legal process by telephone or live chat.