Responsible Gaming at jtwin — Play Safe, Play Smart

OUR COMMITMENT TO RESPONSIBLE GAMING

At jtwin, we believe that gambling should be an enjoyable leisure activity — never a source of financial stress, relationship strain, or personal harm. We have built our platform with responsible gaming at its core, offering a range of tools and resources designed specifically for players across Bangladesh, from Dhaka to Chittagong, Sylhet to Rajshahi.

Our responsible gaming framework is grounded in four key principles: player protection, strict age verification, continuous player education, and compassionate support. Every feature we build and every policy we enforce reflects these principles in practice.

RESPONSIBLE GAMING TOOLS

jtwin gives every registered player direct access to a comprehensive set of responsible gaming tools from within their account. These tools are free to use, take effect immediately or within the timeframes described, and cannot be overridden by our team once activated.

AGE VERIFICATION & UNDERAGE GAMBLING PREVENTION

jtwin operates a strict minimum age policy of 21 years. We are fully committed to preventing access to the platform by anyone under this age. This is not merely a regulatory requirement — it reflects our fundamental belief that gambling must remain an adult activity, freely chosen and properly understood.

Our age verification procedures include the following checks, all of which must be passed before a player is permitted to deposit or play for real money:

• Declaration of age at the point of registration, confirmed by ticking an age-verification checkbox.
• Submission of a government-issued photo ID (National ID card, passport, or driving licence) as part of the KYC process.
• Cross-referencing of submitted ID data against third-party verification databases to detect fraudulent or altered documents.
• Ongoing account monitoring to identify behavioural patterns that may indicate an underage user, with immediate suspension pending re-verification if such patterns are detected.

RECOGNISING THE SIGNS OF PROBLEM GAMBLING

Problem gambling can develop gradually and affect anyone, regardless of income, background, or experience level. The following warning signs may indicate that gambling has moved beyond a healthy form of entertainment:

If you recognise any of these signs in yourself or someone close to you, we encourage you to use jtwin's responsible gaming tools, take a break from the platform, and consider reaching out for professional support. There is no shame in asking for help — it is always the right thing to do.

SELF-EXCLUSION — TAKING A BREAK

Self-exclusion is the strongest responsible gaming tool available on the jtwin platform. When you activate a self-exclusion, your account is immediately suspended for the entire duration of the exclusion period. You will be unable to log in, deposit, or place bets during this time, and our marketing team will remove you from all promotional communications.

Self-exclusion periods available on jtwin are as follows:

• 6-Month Exclusion: Account suspended for 6 calendar months. At the end of this period, a mandatory 7-day waiting period and identity re-verification is required before reinstatement.
• 1-Year or 3-Year Exclusion: Account suspended for the full chosen duration. Reinstatement requires written application and a minimum 28-day cooling-off review period after the exclusion expires.
• Permanent Exclusion: The account is permanently and irreversibly closed. No reinstatement is possible under any circumstances. Any remaining balance will be returned to the payment method on file after identity verification.

DEPOSIT LIMITS & LOSS LIMITS

Setting financial limits is one of the most practical ways to keep gambling within healthy boundaries. jtwin offers three categories of financial limit that you can set and adjust from your account settings:

• Deposit Limit: Caps the total amount you can deposit within a rolling daily, weekly, or monthly window. Any request to increase a deposit limit is subject to a mandatory 7-day delay before taking effect, giving you time to reconsider.
• Loss Limit: Sets a ceiling on how much you can lose within a defined time period. If your net losses reach this ceiling, your ability to place further bets is suspended until the limit period resets.
• Wager Limit: Restricts the total value of bets you can place within a time window, regardless of wins or losses. Useful for controlling total play volume rather than just financial outcome.

All limit reductions take effect immediately. Limit increases are subject to the mandatory waiting period described above. If you wish to set a limit that is not available through your account settings, please contact our support team directly.

TIPS FOR SAFER GAMBLING

The following practical guidelines can help you keep gambling enjoyable and within healthy limits. We encourage all jtwin players — from Dhaka to Cox's Bazar — to review these regularly:

• Always set a fixed budget before you start playing and stop when that budget is gone, regardless of whether you are winning or losing.
• Treat gambling as entertainment, not as a way to earn income. Never gamble with money that you need for essential expenses like rent, food, or utility bills.
• Take regular breaks. Set a session time limit and honour it. Step away from the platform for meals, exercise, and time with family.
• Never chase losses. Accepting a loss and stopping for the day is always the smarter decision than increasing your bets in an attempt to recover quickly.
• Do not gamble when you are under emotional stress, feeling depressed, or under the influence of alcohol. Decisions made in these states are rarely rational.
• Use jtwin's activity history and reality check tools to stay aware of how much time and money you are spending on the platform each week.
• Talk openly with a trusted person about your gambling habits. Having someone who knows your limits and can check in with you is one of the most effective safeguards against problem gambling.

GETTING SUPPORT — YOU ARE NOT ALONE

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out for help. jtwin's support team is always available, and there are also dedicated organisations in Bangladesh and internationally that provide free, confidential support to people affected by problem gambling.

Remember: seeking help is a sign of strength, not weakness. jtwin is committed to supporting every player who needs help, and we will never penalise or stigmatise a player for using our responsible gaming tools or for asking for support.

PROTECTING OTHERS — PARENTAL CONTROLS

If you share a device with younger family members, we strongly encourage you to use parental control software to prevent access to gambling websites. Several reliable parental control tools are available for Android and iOS devices, including those available through your device's built-in family safety settings. Keeping your jtwin account credentials private and logging out of your account after every session is a simple but essential first step.

If you suspect that a family member or friend is experiencing problem gambling, approach the conversation with empathy and without blame. Encourage them to speak to a professional and to use the responsible gaming tools available on the jtwin platform. You can also contact jtwin support on their behalf to ask about the self-exclusion process or account closure options.